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Chelford OneCall Support Services Data Sheet
OneCall provides a flexible service, at a predictable cost, to provide on-demand SAP applications and technology consultancy support. 
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SAP SupportOneCall SAP Support For Complete SAP SolutionsIf you are a SAP user, you will already have some form of SAP telephone support. But often, the help you need is beyond the scope of standard Enterprise Maintenance Services. OneCall provides a flexible service, at a predictable cost, to provide on-demand SAP applications and technology consultancy support whenever you need it. Decisive, Flexible, SAP SupportThe key SAP services offered under this umbrella agreement cover SAP support and implementation consultancy:
Ongoing SAP support whenever you need it:
OneCall Support Services is a consultancy support service model from Chelford SAP Solutions, bringing the responsiveness of a UK-based service together with the cost-effectiveness of offshore resources to provide a unique near-shore SAP support service. Cost Effective, Highly EffectiveSAP OneCall Benefits include Predictable Costs because OneCall provides service days under a single agreement to be called off as required. Costs are also reduced by the Near-Shore SAP Support model. The consultant works from a Chelford office. Near-shore resources can also be scaled up and down as customer work levels dictate giving a flexible solution to staffing extended projects. Chelford’s knowledgeable SAP consultants are also available on call for all SAP queries and tasks. The high level of SAP and industry experience in the Chelford team ensures any issues or questions are answered quickly, ensuring customers achieve their objectives as quickly as possible. The Near-Shore SAP Support model eases the communication, prioritisation and allocation of tasks and ensures the SAP OneCall team is fully aligned with the customer’s needs. Should the requirement be for SAP application, basis technology, development or support, OneCall offers a one stop shop SAP support service based around you, including extended hours, if required. SAP support: OneCall Support Application can be delivered to meet the needs of your business, with OneCall agreements available ranging from 7am - 7pm service cover to 24 7 support. For more information please call Chelford SAP Solutions on 0141 225 0700. Full Range Of SAP Support ServicesWhilst the customer’s team may be based internationally, the Chelford OneCall teams are based in our UK Solution Centres. Connection to the customer’s systems are managed using VPN technology, giving consultants real time access to client systems and personnel. The consultants will travel to customer sites when necessary, but manage the day to day support and development remotely. SAP Reporting & MonitoringThe OneCall SAP support service is provided as an extension to the standard SAP support and maintenance agreement. The OneCall support toolset includes an online support request portal with full reporting capability. The customer can log issues and enter consultancy requests, and has full visibility of progress. The portal utilises SAP’s support offerings in the form of OSS and Solution Manager. Chelford provide a full audit and reporting facility to track, escalate and manage all problem and development requests. SAP Support - Managed ServiceShould organisations need more comprehensive support to supplement limited in-house resources or to provide a fully outsourced SAP support function, the SAP OneCall Support Application agreement can be provided as a complete managed service covering all the required elements of SAP technical and application support. Flexible Service Level AgreementsSAP’s maintenance services are complemented by the OneCall agreement, which can be arranged to reflect customer-specific Service Level Agreements meeting local needs. Chelford SAP Support Services: we are always happy to help. |
